What is Segmentation?

Segmentation: General Marketing Explained

Segmentation is a fundamental concept in the field of marketing. It refers to dividing a broad consumer or business market, typically consisting of existing and potential customers, into sub-groups of consumers (known as segments) based on shared characteristics.

Understanding segmentation is crucial for marketers as it allows them to tailor their marketing efforts to specific groups, maximizing efficiency and effectiveness. By segmenting the market, businesses can better understand their customers, identify untapped opportunities, and ultimately, drive growth and profitability.

Types of Segmentation

There are four main types of market segmentation: demographic, geographic, psychographic, and behavioural. Each type has its own set of variables that marketers use to divide their target market into manageable segments.

While each type of segmentation is distinct, they are not mutually exclusive. The most effective segmentation strategies often involve combining two or more types, allowing marketers to gain a more holistic view of their target customers.

Demographic Segmentation

Demographic segmentation is the process of dividing the market based on variables such as age, gender, income, education, and occupation. It is the most commonly used type of segmentation due to the ease of gathering demographic data and its strong correlation with consumers’ buying behaviour.

For example, a company selling luxury cars may segment their market based on income, targeting only those individuals who earn above a certain threshold. Similarly, a cosmetic brand may segment its market based on gender, focusing its marketing efforts on women.

Geographic Segmentation

Geographic segmentation involves dividing the market based on location and can be as broad as a country or as specific as a neighbourhood. Geographic segmentation is beneficial for businesses whose products or services vary by region.

For instance, a clothing brand may segment its market based on climate, offering heavier, warmer clothing in colder regions and lighter, cooler clothing in warmer regions. Similarly, a restaurant chain may vary its menu offerings based on local tastes and preferences.

Benefits of Segmentation

Segmentation offers numerous benefits to businesses. By dividing the market into distinct segments, companies can better understand their customers, tailor their offerings, and allocate resources more efficiently.

One of the main benefits of segmentation is increased efficiency. By focusing their efforts on specific segments, businesses can reduce waste and maximize the impact of their marketing activities. Thus leading to significant cost savings and improved return on investment.

Improved Customer Understanding

Segmentation allows businesses to gain a deeper understanding of their customers. By analyzing the characteristics, needs, and behaviours of different segments, companies can develop more effective marketing strategies and create products and services that better meet their customers’ needs.

Improved understanding can also lead to increased customer loyalty. When customers feel understood and valued, they are more likely to remain loyal to the brand and make repeat purchases.

Increased Market Opportunities

Segmentation can also help businesses identify new market opportunities. By examining different segments, businesses may discover untapped markets or underserved customer needs to capitalize on.

For example, a company that traditionally targets young adults may discover a growing demand for their products among older adults, opening up a new market segment for them to target.

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Segmentation Strategies

There are several strategies that businesses can use to segment their market. The choice of strategy depends on the nature of the business, the characteristics of the market, and the resources available.

Some of the most common segmentation strategies include concentrated segmentation, differentiated segmentation, and micro-segmentation. Each strategy has advantages and disadvantages, and choosing between them often involves a trade-off between reach and relevance.

Concentrated Segmentation

Concentrated segmentation, or niche marketing, focuses on a single, well-defined market segment. This strategy is often used by small businesses with limited resources, allowing them to compete effectively by specializing in a specific area.

For example, a boutique clothing store may focus on the luxury market segment, offering high-quality, designer clothing to affluent customers. While concentrated segmentation limits the store’s potential customer base, it allows them to cater specifically to the needs and preferences of their target segment, potentially leading to higher customer satisfaction and loyalty.

Differentiated Segmentation

Differentiated segmentation involves targeting several market segments with different marketing strategies. This strategy is often used by larger businesses with the resources to cater to multiple segments simultaneously.

For example, a large clothing retailer may target both the budget and luxury market segments, offering a range of products at different price points to cater to different customer needs. While differentiated segmentation requires more resources, it allows the business to reach a wider customer base and diversify its revenue streams.

Role of Segmentation in General Marketing

Segmentation plays a crucial role in general marketing. It forms the basis for developing effective marketing strategies and is a key component of the marketing mix, which includes product, price, place, and promotion.

By understanding the different segments within their target market, businesses can develop products that meet specific customer needs, price their products appropriately, distribute their products in the most convenient locations, and promote their products in a way that resonates with their target customers.

Product Development

Segmentation can guide product development by helping businesses understand what features and benefits are most important to different customer segments. A better understanding of customers can lead to developing products that better meet customer needs and stand out in the competitive marketplace.

For example, a tech company may discover that one segment of its market values cutting-edge technology while another segment values ease of use. This could lead to the development of two different product lines, each tailored to the needs of a specific segment.

Pricing Strategy

Segmentation can also inform pricing strategy. By understanding the financial capabilities and willingness to pay of different segments, businesses can price their products in a way that maximizes profitability.

For example, a luxury car manufacturer may price their cars higher for the affluent segment, while a budget car manufacturer may price their cars lower for the price-sensitive segment.

Distribution Strategy

Segmentation can influence distribution strategy by helping businesses understand where customers shop and how they prefer to purchase products. Data around these points can inform decisions about where to sell products and what distribution channels to use.

For example, a high-end fashion brand may sell its products in upscale department stores and boutiques, while a discount brand may sell its products in big-box stores and online marketplaces.

Promotion Strategy

Finally, segmentation can guide promotion strategy by helping businesses understand what messages resonate with different segments and what media channels they use. This can inform decisions about what promotional tactics to use and where to place advertisements.

For example, a brand targeting young adults may use social media and influencer marketing, while a brand targeting older adults may use traditional media like TV and print ads.


In conclusion, segmentation is a powerful tool in the marketer’s arsenal. It allows businesses to understand their customers on a deeper level, tailor their offerings, and allocate their resources more efficiently. Whether a business chooses to use demographic, geographic, psychographic, or behavioural segmentation or a combination of these depends on their specific needs and resources.

By understanding the different types of segmentation, the benefits of segmentation, the various segmentation strategies, and the role of segmentation in general marketing, businesses can make more informed decisions and develop more effective marketing strategies. The end result is a more successful business that is better equipped to meet the needs of its customers and succeed in the competitive marketplace.


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